Residents
Moving in & moving out.
Simple checklists for a smooth start and a full deposit return. Print this page or save it to your phone.
Moving in
- Sign your lease and pay move-in funds through the resident portal.
- Get renter's insurance (at least $100,000 in personal liability coverage) and upload proof.
- Set up utilities in your name to start on move-in day (electric, gas, water/trash, internet) as listed in your lease.
- Pick up keys at your scheduled move-in appointment.
- Complete the move-in condition report within the time stated in your lease — note and photograph anything already damaged.
- Update your address with USPS, your employer, bank, and DMV.
- Locate the water shut-off, breaker panel, and smoke/CO detectors.
Moving out
- Give written notice as required by your lease (typically 30–60 days before it ends).
- Schedule utilities to stop the day after your move-out date — not before.
- Pay any remaining balance through the resident portal.
- Clean thoroughly using the checklist below and remove all belongings and trash.
- Return every key, fob, garage remote, and mailbox key.
- Give us your forwarding address so we can send your deposit accounting.
Move-out cleaning checklist
- Kitchen: inside and outside of all appliances, cabinets, counters, sink
- Bathrooms: toilet, tub/shower, sink, mirrors, cabinets, floors
- Floors: vacuum carpets; sweep and mop hard floors
- Walls: remove nails/hooks and wipe smudges (don't paint unless approved)
- Windows & blinds: dust blinds, clean sills and tracks
- Light fixtures: replace burned-out bulbs
- Outside: remove trash, mow if you're responsible for the yard, clear the garage
Your security deposit
After you move out, we inspect the home and compare it to the move-in condition report. Normal wear and tear is never charged. Your deposit — minus any itemized deductions for damage, cleaning beyond normal wear, or unpaid balances — is returned within the deadline set by state law.
Tip: photos of the clean, empty home on move-out day are your best friend.